FAQ

Website

We are excited! We are ready to partner with you. We first ask that you complete the web design questionnnaire.  Upon completion, we would like to confirm all your details.  We will go over the remaining steps of the process at that time.   If you have any questions  please emails us at [email protected] or [email protected]

It will normally take 3-6 weeks to complete your website.

Prototype of website design: 1 week

Website build: 2 weeks

Content integration: 1 week

Testing of the site before go live: 1 week

No there aren’t! We provide upfront pricing and packages so that you are aware of everything that you are getting.  There may additional cost if your project is out of the scope of the packages that we provide.

Yes, you will need a domain name. Domains are required and registered each year. Our team will assist you in the processing of finding one for your website. We will complete the registration on your behalf.

Yes, you will need hosting as well. Web hosting provides with you space on a server to hold your website and business email. Our team will assist you in this process as well.

Absolutely, we can redesign your site and give it a brand new modern look. We offer a free evaluation.

A down payment of at least 50% is due prior to the start of any project. Once the design is complete and you are total satisfied , the project balance is due.

You will be notified through emails for all updates of your project.

Yes, we recommend website maintenance. It’s important that your website continues to perform well. Managing a website takes a lot of time and effort. Let us take care of that for you.

All clients are responsible for providing their own content. We do provide stock images. We can assist you with this for an additional cost.

No, you can bring your own hosting but we do have those services available if you need it.

Yes, we offer additional discounts for 501(c) nonprofit organizations. Proof may be required, inquire within.

Yes. You will get a copy of all your website materials. If you no longer need our hosting or maintenance services you can discontinue services with us and setup the website on your own host.

Yes. You know your business the best and might have a particular style– it’s better if you fill out this area. The site will come with dummy text so you know what type of content you need to come up with.

Graphic Design

You are allowed unlimited revisions on one of the design concepts of your liking.
Each additional revision is an additional cost of $35.

Yes, upon final payment you own all rights.

Yes, we design business cards and brochures.

The turnaround time to receiving your initial four concepts is 2-3 business days.

If for any reason you aren’t satisfied with the concepts and do not wish to continue with the revision process, you may cancel at any time. You may purchase additional concepts at a discounted price.

You will receive six digital files following files:
*AI (source file)
*eps
*pdf
*psd
*png
*jpeg

Monthly Pay Web Design

No, Pay Monthly Web Design plans are subject to approval and apply to small US based organizations in Georgia. Please contact us for more information.

Pay Monthly Web Design Plans is a budget friendly subscription service that provides website, domain, hosting and support all for a low monthly price. You will own it after 12 consecutive payments.

No,  you are not required to sign an agreement.

Yes. You can cancel anytime and there are no cancellation fees or penalties.

Yes, in order for us to properly and efficiently manage all clients’ requests.

Yes, we provide discount for non-profits. Please contact us for more information.

There are no commitments to your plan, so it’s in our best interest to keep trying until we make it right.

With as little as a month payment deposit, we start spending hours building and customizing your website. We even configure the hosting and domain name. You can even switch to our yearly plan afterwards to receive further discount.

Terms and Conditions

Upon your first 50% down payment, you will be entering an agreement with RisingRun Creative Studio.
At ANYTIME the Client can end this agreement by giving RisingRun Creative Studio, a 30days’ notice. Your website will then be deactivated and if required, you can request your domain name to be released from us and transferred to another hosting provider; for a small domain transfer fee of $30.
A link to RisingRun Creative Studio will appear in either small type on a Client’s website and your site may be featured on our portfolio. Your logo may be featured apart of our portfolio.
A signed agreement form will be required to proceed with any website package project.

Project Cancellation: RisingRun reserves the right to cancel any project to where the client has been inactive for more than three weeks. If a client wishes to restart the project, there will be a $50 activation fee applied.